CHEYENNE – WyHy Federal Credit Union leadership celebrated the official start of a 4,000-square-foot facility expansion during a ceremony Thursday.
In about a year, the 1715 Stillwater Ave. location in Cheyenne will be an automated, 14,000-square-foot operation equipped with video communication between employees and customers, tablets, online signature-based document systems and cash recycling machines. A new system will also introduce virtual banking, text messaging alerts and more communication options.
The development is part of a four-phase plan to prioritize efficiency, and the branch will remain open throughout construction.
“It’s going to give our team a much more creature-comfort environment to operate within and do more for the members we serve,” WyHy CEO Bill Willingham said. “Major updates will incorporate beautiful features showcasing Wyoming people and Wyoming pride.”
Much of the new space will house administrative staff and contact center employees. It will also include a community meeting room.
The nonprofit cooperative will restructure some staff as a part of the project, favoring more universal advisory roles, but Willingham said WyHy may bring on new hires as the collective grows.
“When you walk into a WyHy, you’ll be able to work with any team member to cash a check, apply for a loan, open an account and receive financial guidance,” he said.
WyHy also reopened all drive-thru lanes last week after adding interactive “member service specialist machines,” where customers speak to representatives through video instead of a traditional tube-to-teller dynamic.
WyHy has continued to grow by opening its field of membership to a variety of Select Employee Groups and other organizations. It has more than $215 million in assets and more than 14,000 members.
“We are incredibly excited,” said Sen. Tara Nethercott, R-Cheyenne, on behalf of the Greater Cheyenne Chamber of Commerce. “Four thousand more square feet is an incredible undertaking. Growth across this state truly shows our future in Wyoming and Laramie County, and our economic forecast, is looking bright.”